Privacy Policy

Last Updated: Feb 2026

Starkien Pty Ltd ("Starkien", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our business.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with:

• Our website and online presence
• Sales, marketing, and business communications
• Account administration and support

This Privacy Policy does not govern customer data processed through the Starkien platform on behalf of customers. Such processing is governed by our Data Processing Agreement (DPA) and customer instructions.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information relating to:

• Website visitors
• Prospective customers and business contacts
• Account administrators and authorized representatives
• Support and inquiry communications

It does not apply to personal data processed by customers using TheOS or Plato, where Starkien acts as a data processor.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name, job title, and organization
• Business email address and phone number
• Inquiry and correspondence content
• Account and billing contact details

2.2 Information Collected Automatically

When you visit our website, we may collect limited technical information, including:

• IP address
• Browser type and device information
• Pages visited and interactions
• Referring URLs

This information is used for basic analytics, website performance, and security monitoring.

2.3 Cookies and Analytics

We use cookies and similar technologies to:

• Operate and secure our website
• Understand website usage and improve content
• Support basic analytics

You can manage or disable cookies through your browser settings. Some features may not function properly without cookies.

3. How We Use Personal Information

We use personal information for the following purposes:

• Responding to inquiries and communications
• Managing customer and partner relationships
• Providing account administration and support
• Sending business-related updates and information
• Operating, securing, and improving our website
• Complying with legal and regulatory obligations

We do not sell personal information.

4. Legal Bases for Processing (GDPR)

Where the GDPR applies, Starkien processes personal information based on one or more of the following legal bases:

• Performance of a contract or pre-contractual steps
• Legitimate interests (such as business communications and website analytics)
• Compliance with legal obligations
• Consent, where required

5. Disclosure of Personal Information

We may disclose personal information to:

• Service providers supporting our business operations (e.g., hosting, analytics, CRM)
• Professional advisers (legal, accounting, audit)
• Authorities where required by law

We do not disclose personal information for unrelated third-party marketing.

6. International Data Transfers

Starkien operates globally, with a primary focus on Australia and the Middle East.

Personal information may be processed or stored in jurisdictions outside your country of residence. Where required, we implement appropriate safeguards to protect personal information in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Data Security

Starkien implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, or misuse.

While no system can be guaranteed to be completely secure, we continuously review and improve our security practices.

9. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access your personal information
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent where applicable
• Lodge a complaint with a supervisory authority

Requests may be submitted using the contact details below.

10. Third-Party Links

Our website may contain links to third-party websites. Starkien is not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

12. Contact Us

For privacy-related inquiries or requests, please contact:

Starkien Pty Ltd
Email: support@starkien.com

End of Privacy Policy